Electronic Health Records User Experience App Design


In 2011, 54% of physicians (across all practice) adopted an electronic health record system. Among adopters, a large majority reported that using electronic records resulted in enhanced overall patient care.

Three essential capabilities of an EHR app are:

Capture data at point of care.

Having fast and easy access to an EHR system when providing care helps speed up diagnosing the issue and minimize mistakes.

Integrate data from multiple internal and external sources.

Having all the patients medical records from multiple sources in one place allows for the provider to give a more accurate prognosis with fewer complications.

Support caregiver decision making.

The EHR must be user friendly for faster adoption and should not hinder the provider in assisting the patient.

Usability Testing


26 – 39/60%
40 – 59/20%
60 – 74/20%


Computer Usage:
0 – 10 Hours Per Week/20%
11 – 25 Hours Per Week/40%
26+ Hours Per Week/40%


Set up a new patient chart and schedule an appointment (primary taskflow).

40% completed the task with ease.
60% of users needed prompting to finish the task.
100% of users were able to complete the task.


Users were unsure of navigation from start page to setting up an appointment and adding patient info. Most users felt the task required too many steps to complete. Users wanted more details from the appointment page.

User Profiles

Name: Emily Sinclaire
Age: 43
Location: Tacoma, WA
Occupation: Certified Nurse’s Assistant
Education Level: Technical Degree – Portland Community College
Salary: 53k
Software/technical comfort level: Moderate

Efficiency = More Time With Clients

“Having an efficient method of accessing a patient’s medical records would allow us more time to interact one-on-one with the patient.”

Name: Peter Setterfield
Age: 58
Location: Seattle, WA
Occupation: Primary Care Physician
Education Level: Doctorete – University of Washington School of Medicine
Salary: 250k
Software/technical comfort level: Low to Moderate

Organization = Better Patient Care

“Having EMR software will help keep us organized and create more time for our patients.”

Name: Larry Walters
Age: 28
Location: Seattle, WA
Registered Nurse
Education Level: R.N University of Washington School of Medicine
Salary: 80k
Software/technical comfort level:

Productivity = Faster Access to Data

“Switching to EMR will streamline my job; it will be especially critical for retrieving information in an emergency.”

Site Map

Primary User Taskflow

Set up a new patient chart and schedule an appointment.

Emily Sinclaire – C.N.A.

Secondary User Taskflow

Enter a new medication and check for any drug interactions.

Dr. Peter Setterfield – M.D.

Tertiary User Taskflow

Order a blood test for a patient.

Larry Walters – R.N.

Primary Taskflow Wireframes